Call Center & Help Desk

Our Call Center includes specially trained individuals that consistently meet or exceed industry standards for answering and resolving incoming inquiries. These representatives are continually monitored to assess accuracy and professionalism. The Call Center staff serves pharmacies, plan participants, physicians and plan administrators.

Call Center representatives will assist network pharmacies nationwide with specific claim information; however, they do not have specific information regarding the termination of eligibility.

The Envision Call Center is open every day of the year.

For help or more information regarding Envision, please contact our Call Center using the Toll-free telephone service number at 1-800-361-4542. The Center is available 24 hours a day, 7 days a week.

As an option, please use our contact page to send us any questions or comments regarding claims, issues, pharmacy contact information or contracting information.